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Mentor has been a leader in plastic surgery for over 14 years, with a strong dedication to providing high-quality products we firmly stand behind.  This table provides an overview of Mentor's Limited Warranty program for saline and gel-filled breast implants.  However, it is not intended to replace any discussion between the surgeon and the patient. 

Table of Contents

  1. What Does the Warranty Cover ?
  2. What Products are covered ?
  3. What Events are covered ?
  4. What Events are not covered ?
  5. How are claims Filed ?
  6. Summary.

What does the Warranty Cover ?

The warranty covers patient's uninsured, out-of-pocket costs that are directly related to breast implant revision surgery.  When the warranty applies, Mentor provides the following:

Free Lifetime Replacement:

Throughout a patient's lifetime Mentor will replace, at no cost, the same or a similar type of Mentor breast implant when implant replacement is required.   If a more expensive product is requested, Mentor will invoice the surgeon for the price difference.

Financial Assistance:

For the first ten years following a breast implant procedure, Mentor will provide financial assistance up to $2,400, per revision surgery to help cover operating room expenses and anesthesia expenses not covered by insurance.

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What Products are Covered ?

The Mentor breast implant warranty automatically applies to all Mentor saline and silicone-gel filled mammary implants that are sold and implanted in the United States and Canada after October 1, 1998, provided these implants have been: 
bulletImplanted in accordance with Mentor literature, current to the date of implantation, and other notifications or instructions published by Mentor.
bulletUsed by appropriately qualified, licensed surgeons, in accordance with the accepted surgical procedures.

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What Events are Covered ?

The Mentor breast implant warranty applies to the following:
bulletDeflation due to crease fold failure, patient trauma or unknown cause.
bulletLoss of valve integrity.
bulletRupture of any Mentor gel or Becker prosthesis.

Other loss-of-shell-integrity events also may be covered by this warranty.  A physician retained by Mentor will determine if specific, additional events should be covered.  However, events listed in the What events are not covered? section of this brochure will not be covered.

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What Events are Not Covered ?

The Mentor breast implant warranty does not cover the following:
bulletRemoval of intact implants due to capsular contracture, wrinkling or rippling.
bulletLoss of implant shell integrity resulting from reoperative procedures, open capsulotomy, or closed compression capsulotomy procedures.
bulletRemoval of intact implants for size alteration.

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How are claims Filed ?

To file a warranty claim for covered events, the surgeon must contact Mentor's Consumer Affairs Department.  The surgeon then will be sent a release form that must be signed by the patient.

When the release form and other necessary materials from the surgeon are received by Mentor, replacement product(s) and /or a check will be issued to the appropriate party in accordance with Mentor's warranty.

Prior to reimbursement for revision surgery, the surgeon must complete all forms and requested documentation about medical treatments and expenses.

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Summary.

This is a summary of the Mentor Medical Inc. Product Replacement Policy and Limited Warranty.  It is an overview only and not a complete statement of the warranty.   You may obtain a copy of the complete Limited Warranty for Mentor breast implants by writing to : 

Attn:  Consumer Affairs Department
Mentor
5425 Hollister Avenue
Santa Barbara, CA  93111  USA

 

 

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 Erel Laufer, MD, FACS l Jay H. Ross, MD, FACS l Jennifer Buck, MD, FACS
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